Frequently Asked Questions

Where can I find Trudi, Sevi and Olli Olbot products?

Our products can be found at … stores, you can find single-brand stores, Trudi special dealers and specialized stores.
CLICK HERE to find the store nearest to you.
 

Can I buy Trudi, Sevi and Olli Olbot products on the Internet?

You can buy our products on the official website www.shoptrudi.com 
 

Can I purchase directly from the company?

It is not possible to buy directly from Trudi company. Please visit one of our stores. CLICK HERE to find the store nearest to you.
 

How can I become a Trudi, Sevi or Olli Olbot dealer?

Send the information concerning your business to the company: export@trudi.it.
You will be contacted by the area manager.

How can I wash my Trudi soft toy?

If your soft toy is small-sized, you can machine wash it selecting the delicate wash programme at a maximum temperature of 30° and using a neutral detergent.
On the other hand, if your soft toy is large-sized, you can clean it using a cloth with neutral detergent. Do not bleach.
Leave your soft toy to dry in the open air. Do not spin-dry, neither in a tumble-dryer not with a hairdryer. Do not iron
Then brush it energetically, being careful not to scratch its eyes…and it will be grateful to you forever!
 

How can I wash Trudi Gift products?

All the products of the Trudi Gift line are washable, except for the stationery and paper and cardboard items. The soft accessories can be machine washed selecting the delicate wash programme at a maximum temperature of 30°. Do not spin dry. All the other products can be cleaned with a soft damp cloth using a neutral detergent.
 

Who do I have to send my remarks to?

You may send all your remarks to the following address export@trudi.it. You may write to the same address also if your soft toy or toy has had a little trouble or a factory defect, specifying the details and possibly attaching a photo.
 

Can a new-born baby play with Trudi soft toys?

All children and babies can play with Trudi soft toys. Trudi has also created a line dedicated to new-born babies, which is suitable for your baby’s safety. CLICK HERE to see it.

For further information on the safety of Trudi’s creations visit the area dedicated to quality and safety, where you may also watch our video. CLICK HERE to access it.